Refund policy

Returns - Satisfaction is Assurance

Our mission at Htson Store is to create happy moment for you and we back up with our return policies. If you are not pleased with your purchase, just contact us within 30 days and we will give you a refund or replacement. While we hope it does not happened, we will make is as simple and speedy as possible.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at htsonstore@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at htsonstore@gmail.com and send your item to: 11923 NE Sumner St, STE 766403, Portland OR 97220, United States.

Shipping
To return your product, you should mail your product to: 11923 NE Sumner St, STE 766403, Portland OR 97220, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.